All correspondence with respect to bookings of tours and travel services should be addressed to Incredible Imperial India.

PAYMENTS

To confirm your booking, an advance payment is required. Typically, this is 50% of the value of your tour. The balance amount needs to be paid at least 30 days before you arrive in India.

We do however, reserve the right to change the amount of advance and the schedule of payment required based on your itinerary. (This is usually because the terms of certain charter companies or accommodation services may require us to adjust the amount of advance).

The balance payment may be paid before your departure from your home country or upon your arrival in India, but before the commencement of services.

Full payments are required in advance in certain cases such as special train journeys, hotel or resort bookings during peak season (Christmas and New Year for example).

MODE OF PAYMENT

Payments from outside of India can be made via:

(1)Bank transfer to our bank account

(2)Weston Union Money Transfer

In case you are paying by credit card, there would be an extra 2% service charge over and above the total amount.

CANCELLATION POLICY

In case of any cancellation of tour and travel services, we must be informed in writing.

Upon cancellation of tour services after the booking is made with us, you will be charged a 10% service charge as well as cancellation charges as follows:

90-75 days prior to arrival date -15% of total tour package

75-45 days prior to arrival date-25% of total tour package

45 days prior to arrival date-50% of total tour package

In case you cancel a trip after its commencement, the refund would be restricted to a limited amount depending on the cancellation policies of the hotels we patronize.

For unused hotel accommodation, chartered accommodation and missed meals etc, we do not bear any responsibility or refund.

REFUND POLICY

With regards to unused / unutilized services (those that are paid for and cancelled in advance), the refund amount will be calculated based on the cancellation policy above. Accordingly, the money will be refunded to the person who made the original payment.

OUR LIABILITIES AND LIMITATIONS

Incredible Imperial India, acts in the capacity of an agent for the hotels, airlines, transporters, railways and contracors providing other services. All contracts and tickets, exchange orders and receipts issued by us are subject to the terms and conditions under which they provide these services.

We shall not be held responsible for any delays or alterations in the program or any expenses incurred directly or indirectly due to flight cancellations, natural hazards, breakdown of transport, accidents, breakdown of machinery or equipment, weather, illness, political closures, landslides or any untoward incidents.

We shall not be held responsible for any loss, damage or injury to a person, property or otherwise in connection with accommodation, transportation or other services, directly or indirectly resulting from an act of God, fire, danger, accident, strikes, civil disturbances, war, custom or medical department regulations, defaults or any other conditions beyond our control.

We do not have insurance policies covering the expenses for sickness, accident, and losses due to theft or any other reason. Visitors are advised to seek such insurance arrangements in their home countries. Also, all personal property and baggage at all times is at the client’s risk.

ARRIVAL AND DEPARTURE POLICY

Check in time is 1400 hrs and check out time is 1200 hrs.

Early arrivals are subject to availability. For a guaranteed early check-in, a reservation will need to be made starting from the previous night.

Late checkouts are available on request but are subject to availability and payment.